FAQ

Frequently Asked Boarding Questions

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  • Q: What should I bring for boarding?
  • A: Their food, carrier and some perches/toys. Bringing their cage is optional
  • Q: Do you supply cages for boarding?
  • A: Yes we can if you can not transport your bird’s cage or wish to use one of our own at no added cost. We have 6 total boarding cages varying in sizes to suit every size of parrot. *Contact for availability*
  • Q: Do you let boarding birds out of their cages?
  • A: Yes, under supervision unless their owner requests they stay in their cage
  • Q: Will my bird be interacting with other boarding birds?
  • A: If they’re both friendly and both owners want their bird to interact with others then yes, under supervision. Otherwise no, they will come out separately.
  • Q: Can I get my bird groomed while they’re boarding?
  • A: Of course! We are happy to offer our grooming service during your bird’s stay and can add the grooming total to the boarding total.
  • Q: Can I come see the boarding facility before booking my bird in for boarding?
  • A: Yes, we are more than happy to allow pre-boarding tours in person or by video call. Contact us ahead of time to arrange a time that works for both of us. *Please note that due to Covid, we are only allowing pre-boarding tour by video call at this time*
  • Q: Do you require a deposit to hold a spot for boarding?
  • A: No we don’t, however, if plans change and you need to cancel or change dates, please let us know as soon as possible.
  • Q: How large is the boarding room?
  • A: The room is 11.5ft x 14.2ft with a large window to let in natural light and closet for all of their supplies.
Frequently Asked Grooming Questions

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  • Q: Can you guarantee that my bird can’t fly away now that they’re clipped?
  • A: No I can’t. Clipped birds can still fly! Clipping limits their ability to fly but unlike popular assumption, does not take away their ability altogether. Please never take your bird outside without a harness or carrier unless they’re professionally free flight trained (and even then, accidents have happened where they’ve flown away)
  • Q: What’s a blood feather and why can’t you clip it?
  • A: A blood feather is an immature feather that still contains blood in the feather shaft. You never want to clip these as they will bleed and can become more likely to re-bleed if not pulled.
  • Q: When should I get my bird’s beak trimmed?
  • A: Beak trims should only be done if the beak is overgrown or deformed. Difficulty preforming daily activities such as eating or climbing is a sign that their beak is too long. If you’re not sure whether a beak trim is necessary, ask your bird’s vet or groomer.
  • Q: When should I get my bird’s nails trimmed?
  • A: A nail trim is recommended if the nails are overgrown, deformed or sharp. Difficulty preforming daily activities such as perching or climbing is a sign that their nails are too long. If you’re not sure whether a nail trim is recommended, ask your bird’s vet or groomer.
  • Q: How often should I make a grooming appointment?
  • A: Beaks, wings and nails grow at different rates depending on each bird so how frequently they’ll require grooming varies. Keeping track of the amount of time between each appointment is the best way to figure out how frequently they’ll need grooming for their needs.
  • Q: What tools do you use for grooming?
  • A: For beaks and nails we prefer to use a dremel tool on low to medium speed. Sometimes we have to switch to nail clippers if the bird becomes too stressed by the dremel’s noise. For wings we use regular small kitchen scissors.
  • Q: How long does grooming usually take?
  • A: Once the grooming form is completed, it usually takes around 5 minutes to do a beak, wing or nail trim depending on how co-operative the bird is with being toweled.
Frequently Asked General Questions

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  • Q: What payment options do you offer?
  • A: We can accept payment by cash, e-transfer or Paypal. Unfortunately we do not have a card reader but plan to in the future.
  • Q: Can I get a discount off boarding & grooming?
  • A: We are happy to offer a 10% discount off our regular priced boarding and grooming services (rounding prices down to the nearest dollar) to any military and first responders (EMT, firefighters & RCMP). *Discounts can not be combined*
  • Q: What are your Covid-19 safety precautions?
  • A: People must drop off and pickup their bird at the front door for boarding or grooming and pre-boarding tours may only be done by video call at this time. We will be happy to update everyone once we’re able to return to our normal ways, whenever that may be.