FAQ

• Q: What do I need to bring for boarding?
• A: You need to supply their food, carrier, and toys for their stay. We ask that if you’re bringing fresh/frozen food, that you prepare it ahead of time in a container, bag, or ice cube tray. For longer stays where fresh food may go bad, you can provide a food budget for us to use instead.

• Q: Do you supply cages for boarding?
• A:
• Yes, there are a total of 22 boarding cages to accommodate every species of bird to use during their stay (contact for availability) spread between 2 boarding rooms + 1 private room. Our boarding cages include perches, and dishes however you can bring additional cage accessories to help your bird feel more comfortable. You’re welcome to bring your own cage if you’d like, however, if your personal cage is not deemed secure, we will either move your bird into an appropriate boarding cage or require them to be boarded in the private room (additional $5 a night) to avoid any injuries caused by escaping during the day. Cages that will not be deemed secure generally have hooks instead of screws holding them together and feeder doors/locks that are lightweight enough for a small bird to lift/unhook from the inside

 

• Q: Do you let boarding birds out of their cages?
• A: Yes, under supervision unless their owner requests they stay in their cage

• Q: Will my bird be interacting with other boarding birds?
• A: If they’re both friendly and both owners want their bird to interact with others then yes, under supervision. Otherwise no, they will come out separately. If you’d prefer that your bird(s) be housed separately from other boarding birds (if multiple birds are being boarded at the same time) that’s no problem! We have an additional room that your bird(s) can stay in for just $5 extra a night to cover additional heating and lighting.

• Q: Can I get my bird groomed while they’re boarding?
• A: Of course! We are happy to offer our grooming service during your bird’s stay and can add the grooming total to the boarding total.

• Q: Can I come to see the boarding facility before booking my bird in for boarding?
• A: Yes, we are more than happy to allow pre-boarding tours over the weekend prior to booking for boarding. Contact us to arrange a time.

• Q: Do you require a deposit to hold a spot for boarding?
• A: No we don’t, however, if plans change and you need to cancel or change dates, please let us know as soon as possible.

Frequently Asked Grooming Questions

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• Q: Can you guarantee that my bird can’t fly away now that they’re clipped?
• A: No I can’t. Clipped birds can still fly! Clipping limits their ability to fly but unlike popular assumption, does not take away their ability altogether. Please never take your bird outside without a harness or carrier unless they’re professionally free flight trained (and even then, accidents have happened where they’ve flown away)

• Q: What’s a blood feather and why can’t you clip it?
• A: A blood feather is an immature feather that still contains blood in the feather shaft. You never want to clip these as they will bleed and may need to be pulled if the bleeding does not stop.

• Q: When should I get my bird’s beak trimmed?
• A: Beak trims should only be done if the beak is overgrown, causing difficulty performing daily activities such as eating or climbing, or deformed (scissor beaks or prognathism). It’s also worth noting that a parrot’s beak should have a sharp tip on the upper mandible which allows them to crack open nuts/seeds and crush apart pellets so I will not file down the tip to get rid of the sharp point.

• Q: When should I get my bird’s nails trimmed?
• A: Nail trims are recommended if the nails are overgrown, deformed, or too sharp for the owner’s comfort. Difficulty performing daily activities such as perching or climbing is a sign that their nails are too long and whenever a nail begins to curl towards the toe, it needs to be trimmed ASAP to avoid injury/discomfort to the bird.

• Q: How often should I make a grooming appointment?
• A: Beaks, wings, and nails grow at different rates depending on each bird so how frequently they’ll require grooming varies. Keeping track of the amount of time between each appointment is the best way to figure out how frequently they’ll need grooming for their needs.

• Q: What tools do you use for grooming?
• A: For beaks and nails we prefer to use a dremel tool at low to medium speed. Sometimes we have to switch to nail clippers if the bird becomes too stressed by the dremel’s noise. For wings, we use regular scissors.

• Q: How long does grooming usually take?
• A: It usually takes around 5 minutes to do a beak, wing, or nail trim depending on how cooperative the bird is with being toweled and what they need done during their appointment.

 

• Q: Will you show me how to trim my own bird?
• A: I’m happy to show you how to properly trim your bird’s beak, wings, or nails and will even walk you through it if you’d like to try it during their appointment, however I’d strongly advise you bring your own tools so you can get used to them and will not allow you to use my dremel as it is much more powerful than a pet nail filer and can do a lot of damage in new hands.

Frequently Asked General Questions

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• Q: What payment options do you offer?
• A: We accept payment by cash or e-transfer. Unfortunately, we can not take payments by debit or credit cards as we do not have a card reader due to the high fees associated with them